OK, my loyal and faithful readers and followers, this is the email response that I just received ...
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From: "Petrones, Kathleen"
Date: July 10, 2012 11:49:18 AM EDT
To: "wanjr@aol.com"
Subject: Concert Experience
Hello William,
Thanks for taking the time to write about your experience here at the stadium. I want to apologize for the vendors actions during the concert. Obviously, that type of behavior and language is never condoned by any associates working here at the stadium. We do our best to train all associates on positively adding to the guest experience not interfering with it.
I have shared your feedback with the vending manager. We will address your concerns with all of the vendors, since we can’t identify the individuals responsible for this poor behavior, prior to the next event and reiterate to them all the importance of always being conscious of the guests. We will also make sure to remind them about the differences in vending at a special event versus a baseball game and that this type of situation is never tolerated. We always do our very best to provide excellent guest experiences here at the stadium and I am very sorry you didn’t receive such an experience.
While feedback like this isn’t always pleasant to receive it does help us to become aware of and fix issues in our operation and for that I thank you. I hope you have a wonderful day and I am happy to hear that as a season ticket holder you don’t have any major complaints! Please don’t hesitate to reach out to me should you have any further questions or comments.
Sincerest Apologies,
Kathleen
Kathleen Petrones
Customer Service Manager
Legends Hospitality, LLC
Yankee Stadium
One East 161st Street; Bronx, NY 10451
(O) 646.977.8498 (F) 718.838.6965
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Well, at least they responded. Notice that they didn’t say they would be stopping vendors from peddling their stuff once the concert starts.
Don’t know if I will further respond or not.
Bill
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